FAQ

Will I need to purchase software to use remote access?
No. There is no software to buy or upgrade. All you will need is an internet connection.

How much information will you need?
We will need practice information including insurance plan identification numbers and a copy of the practice's superbills or daysheets. If you chose to have us perform full practice management, we will need copies of the EOB's to post payments to your account and send statements to your patients.

Who does the insurance carrier make payment to?
All payments go directly to you.

How will the information required to file a claim get to your billing agency?
We receive information via fax or first-class mail. We have toll free phone and fax numbers for our clients and their patients.  If you are in our local area, we can make arrangements to pick up the needed information.

Are you HIPAA Compliant?
Yes! We have a complete HIPAA manual you may view and privacy and security protections in our office such as password protection, regular back-ups stored off site and shredding of all discarded PHI. All information is kept confidential and is only used for billing purposes.

What are your rates?
Our rates vary depending on the size and specialty of your practice. Most services are bundled into the per claim or monthly fee. All fees are included in your contract, so there are no suprprises.